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Our Prevention Policy for COVID-19

As the situation with Covid-19 evolves, we wanted to let you know about the steps we're taking. We are doing our utmost to continue to offer you service as normal.

At present, we are not experiencing any shipping delays due to staff reduction. We continue to deliver your orders with minimal disruption or delay. Our top priority will always be the health and safety of our customers and employees. We can assure you that we are also taking every necessary step to elevate our hygiene practices in our warehouse and shipping center.

We will continue to closely monitor the situation and are ready to make any changes required to protect you and our employees.

Please see our frequently asked questions below and if you have any further questions please reach out to our customer service team.


Yes, the US Mail is our primary shipping partner, and they continue to delivery mail. It is understood that these types of viruses don't survive long on objects such as packages or parcels.  It's still advised to follow the guidance from the CDC for people to wash their hands more often than usual using soap and hot water.

If I’m self-isolating, how do I return a product?

Our packages can be resealed, relabeled for return and dropped in any mailbox.  If you have been unable to return an unwanted item due to self-isolation restrictions, we will still honor our no questions asked return policy. Please contact us to make us aware of your intentions, but please also highlight that you are currently in self-isolation. We will wait for you to contact us,when it is safe for this return to take place.

Is your customer service still open?

We would like to reassure all customers that our customer service team remains fully operational and will be able to help with any concerns that you have.  You can reach out to us by telephone at 386-852-9208 or email at