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Refund Policy

If you are not 100% thrilled with your purchase, we will gladly exchange or refund the item.    **Returns must be received in original like-new condition, within 30 days of purchase**.  Upgraded shipping charges for Priority and Express Mail can not be refunded by the Post Office once it's shipped, and only the actual costs we incurred will be deducted from your total refund amount.

After 30 days, a standard re-stocking fee of 10-20% is deducted from your total refund, dependent on how old the order is. Worn or washed items are not returnable.  Sorry, shipping is non-refundable for unwanted merchandise, unless the item is incorrect or defective.

If the item is defective, or if we send the wrong item, or size, a replacement will be sent, with instructions to return the defective item at our expense.  Merchandise that is lost or damaged in transit will be refunded, or replaced at no additional cost.

If the wrong size was ordered, the product may be returned for a different size, but return shipping will be at the customer's expense.  Please refer to our sizing charts for the best fit.  If a size you want is no longer available, the item will be refunded.

If you must cancel an order, contact us immediately,  since orders are shipped within 24 hours.  Canceled orders that have already been processed will incur a 10-15% processing fee, depending on the size of the order, for time and materials to prepare and pack/unpack the item, and to process the Post Office refund, and the labor to repackage and return the item to our inventory.You must make the cancellation request through email, otherwise you may be charged for the order.
Refused and undeliverable orders will be refunded for the merchandise cost only, shipping charges will still apply.   Orders can NOT be reshipped.  International Orders that are refused may incur a surcharge that will affect any refund.

We are happy to work with our customers if there are any issues, just email or call us to resolve any problems, your satisfaction is guaranteed.  We appreciate your business, and thanks for shopping with RockWaresUSA.